FAQs

FAQ?s

How long is shipping?

3-7 business days

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. 

Which payment methods do you accept?

We accept PayPal, Apple Pay, Shop Pay, and Google Pay. As well as the following credit cards: Visa, Master Card, Amex, Discover, JCB and American Express.

Can I return or exchange my item?

Due to COVID-19 we only accept returns and exchangements with sanistary seal still on swimwear.

INSTRUCTIONS:

1. Please try-on all pieces with undergarments.
2. EMAIL INFO@SIMONESWIM.COM WITH THE FOLLOWING:

• Clear image of product with tag and sanitary seal attached
• Order number
• Reason for exchange
• Requested  new item (name and size)

1. Please allow 24 to 48 hours to receive a return label.
2. Once returned item is received, it will go through inspection and a new item will be shipped to you.
3. Items must be returned in original packaging, within 14 days.

 

Please note:

 EXCHANGES MAY TAKE UP TO 14 DAYS FOR COMPLETION.

ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS OR EXCHANGES WITH SALE ITEMS.

All international returns are responsible for shipping the returned item/items to the address provided. We will not take responsibility for lost returns.